COVID-19

WHAT ANIMALS CAN I FEED OR TOUCH?

Some of our species may be sensitive to Covid-19. In addition, the Minister of Health has asked us to limit contact with animals as much as possible. For this reason, to protect the health of our animals and visitors, it is not allowed to feed or touch the animals in 2020.

Vehicle windows can be opened a maximum of 5cm (2 inches). Open vehicles such as Jeep, and motorcycle are not allowed in Safari Aventure; convertibles must keep the roof closed.

CAN WE BRING A PET TO PARC SAFARI?

No pets are allowed on the Parc Safari site. The kennel is not available this year.

IS THE WEARING OF A MASK MANDATORY ON THE SITE?

Wearing a mask is mandatory in :

  • The felines tunnel 
  • Restaurants
  • Restrooms
  • Changing room
  • Giftshop
  • Tichketing
  • Passeport Office
  • Wherever there is a roof. 

for all people under 12 years old. 

WHY IS THERE AN ENTRY PRICE FOR THE WATER PARK IN 2020?

Due to the COVID-19 pandemic, the number of places in the water park must be limited to comply with the biosecurity measures imposed by the government. In order to not exceed the number of people allowed each day, the entrance fee to the water park is subtracted from the entrance fee to Parc Safari and purchased separately. When the available places for the water park are sold out, it is still possible to visit Parc Safari on that day, without having access to the water park.

CAN I PURCHASE A SEASON PASSPORT FOR SUMMER 2020?

Due to covid-19, passport purchase for the 2020 season is not possible.

WHAT ACTIONS HAVE YOU TAKEN FOR COVID-19?

Several sanitizing and hand washing stations have been installed.

The waiting lines are laid out so that people stay 2m apart.

The number of people on the site is limited

The number of people in the water park is limited.

Employees in direct contact with guests wear masks.

Employees in contact with food wear masks.

Preferably buy your tickets online.

Restrooms are disinfected regularly.

Masks are mandatory in the felines tunnel.

General

WHERE IS PARC SAFARI?

Parc Safari is located at 242 Rang Roxham, Saint-Bernard-de-Lacolle in Quebec, near the American border.

IS THE SITE ACCESSIBLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the site is fully accessible, including adapted bathrooms and access ramps in every areas. To facilitate your visit, wheelchairs and 4 wheels scooters are available for rental at the information booth near the main entrance.

IS IT ALLOWED TO BRING YOUR OWN BBQ?

Small charcoal and propane BBQs are accepted only in the main picnic area, near the parking lot. Please let the information attendant know that you have a charcoal grill and the attendant will give you a bucket to dispose of hot briquettes. It is important not to throw briquettes in the trash to avoid fires.

Note that we must comply with municipal regulations; in the event of a drought, BBQs may be prohibited. Please contact us before your visit to confirm whether the use of BBQs is allowed or not.

IS IT ALLOWED TO BRING AND / OR CONSUME ALCOHOL ON THE SITE?

Alcohol in a can or carton is allowed in the picnic areas. Glass bottles are prohibited.

IS IT ALLOWED TO SMOKE ON THE SITE?

Parc Safari is a 100% non-smoking area. Smoking is permitted in the parking lot only. Ashtrays for disposing of cigarette butts are located at the main entrance, near the elephant sculptures.

DO ANIMALS DAMAGE THE CARS IN SAFARI AVENTURE?

Thousands of vehicles pass through Safari Aventure and very few incidents occur annually. The animals are used to being around cars, but they are nonetheless wild animals and should be considered as such. Note that Parc Safari cannot be held responsible for any damage or injury that an animal may cause. If you have any additional questions, please send them to info@parcsafari.com.

WHAT ARE THE CONDITIONS FOR ONLINE PURCHASE?

Tickets purchased online are valid only for the day selected during purchase.

When arriving at Parc Safari, please hand in:

a – The credit card used for the purchase.

b – An ID with photo.

c- The electronic tickets with barcode you received by email (on your cell phone or printed).

WHAT HAPPENS IN CASE OF BAD WEATHER?

Bad or dangerous weather conditions can cause Parc Safari to close early, partially or completely, or prevent it from opening.

Parc Safari reserves the right to change its schedule and/or to close some or all of its activities, depending on weather conditions.

No refund, compensation or exchange will be offered due to adverse weather conditions or early closure.

ARE THERE CHARGING TERMINALS FOR ELECTRIC CARS?

Terminals are available on site near the entrance. You must bring your cable.

IS IT ALLOWED TO USE BICYCLE, KICK SCOOTER, ROLLER SKATE, SKATEBOARD OR OTHERS ON THE SITE?

It is not allowed to ride around Parc Safari with these types of transport. Only wheelchairs and 4 wheels scooters are allowed.

Aquapark

WHAT HAPPENS IN CASE OF A "BIOLOGICAL ACCIDENT" IN THE POOLS?

The pool must be closed for an indefinite period of time in order to treat the water so that it complies with quality standards. In order to avoid a closure, young children must wear a swim diaper. In the event of an accident of this nature, if the intervention time is more than 60 minutes, swimmers will be redirected to another pool, if possible.

WHAT HAPPENS IN CASE OF BAD WEATHER?

Bad or dangerous weather conditions can cause Parc Safari to close early, partially or completely, or prevent it from opening.

Parc Safari reserves the right to change its schedule and/or to close some or all of its activities, depending on weather conditions.

No refund, compensation or exchange will be offered due to adverse weather conditions or early closure.

 

WHAT IS THE WATER PARK DRESS CODE?

 

▪ Swimsuits must be made of synthetic fabric only, such as lycra, polyester and spandex. Clothing made of natural fabrics, such as cotton, is prohibited in the swimming pools.

▪ Swimsuits must be fitted to the body, including burkini type swimsuit.

▪ Swimsuits must be decent and safe.

▪ Swimsuits are allowed only in the water park.

▪ BABIES AND YOUNG CHILDREN MUST WEAR A SWIM DIAPER.

WHAT ARE THE HEIGHT REQUIREMENTS OF THE WATER PARK?

Tropical Oasis: minimum 3-1/2 feet to use the slides.
Dolphin Lagoon: no minimum height; a section of the Lagoon is for children 5 years old and under.
Wave pool: minimum of 4 feet in the waves area.
Dino wading pool: no minimum height.

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